$Actually we would need to divide that answer by $2! = 2$, since the two pairs are not ordered. I.e. $5\times 5 \times 4 \times 4$ considers these two matchups as \emph{different} matchups:$
$$\bullet$ (Alex, Alice) vs. (Ben, Cindy)$
$and$
$$\bullet$ (Ben, Cindy) vs. (Alex, Alice).$
$Clearly...