At a real estate agent:
1. No, the property manager is not in on weekends. No, you can not get a hold of her. I will take down your name and number but it can't be guaranteed we will do anything for you until Monday. None of our agents will be able to help you with your problem so don't insist asking for help. I am pretty much the best you've got.
2. If you would like to look at a house can you please book in advance? Calling up at 11:15 and expecting an appointment for 12:00 is not just unrealistic, its plain rude. Our tenants need 24 hours notice.
3. I should not be yelled at. It's not my fault if nobody has repaired your property. It's not even my fault if there is no note of keys or a lease to sign. I am here on a Saturday and do the best I can to accomodate you people. Yelling at me only makes me angry and pissed off and makes me want to sort out your housing issues even less.
4. Thankyou is a good word. It should be used often. For example today a lady came in and thanked me for helping her get a rental property 6 months ago and for me being generally friendly. That meant a great deal to me. I appreciate that so much rather than a pasted on smile and a fake hello.
In a Restaurant:
1. I am paid to speak to customers, it is part of my job. Don't yell at me if you don't like the fact I know one of the customers and they like to speak to me. It isn't my fault. If you find the conversation offensive bring it up with them.
2. I am not a mind reader. If your children are cold, I don't know unless you tell me. Therefore you shouldn't blame me if it is, unless you tell me and I don't make any effort to fix it. If it's too cold, don't fricken come out to eat.
3. When I say 'No, I'm sorry, we don't do deliveries' I generally mean 'No, I'm sorry, we don't do deliveries.' Calling back in an hour is not going to change this fact, neither is giving me an order worth 100 dollars and then asking to have it delivered. I don't care how cold, miserable and rainy it is. Come out and get it yourself.
4. Please don't make us come and ask you to leave. When you are the only people left in the restaurant, we have asked you if we can sweep around you and it is a school night it is generally a good indicator for you to pick up your stuff and go.
There is many more things that I will post up when I am generally pissed off.