gemmal said:
How did the group interview go, what did you guys do? Can you give us abit of a run down?
I thought the interview went quite well, there's another Myer interview thread floating around from a few years ago and I looked at that before I went to my interview, I think that put me at ease because I knew what to expect.
But anyway they told us to sit at a table then the HR rep went through what we'd be doing during the day, this was followed by all the other HR reps giving a brief introduction about themselves : name, how long they've been working there blah blah
So then it was our turn to do it at our own tables and we were constantly reminded to just completely ignore the HR rep at our table and talk 'naturally'. We started off by saying our names, what we did, what department we wanted to work in and an 'interesting fact about ourselves'. That was easy and over pretty quickly though I discovered that everyone there was older than me, there was a 2nd year student and everyone else was a graduate or about to graduate, but don't let that stand in your way!
you could immediately tell who was over enthusiastic and who wouldn't talk at all, one guy was really over the top and seemed to be sucking up to the company too much... it was strange.
They then spent ages going through a form we'd have to fill out which is basically just your name address, availability etc (all the crap you've already done online) after a million years doing that we moved onto the 'group activities'. These lasted about 15 mins, they gave us 3 scenarios and 5 mins to discuss each. I can't remember them all exactly but they were along the lines of:
' a male customer comes in and is looking at perfume for his partner, how would you advise him?'
we were just like - age, what she likes, what she currently uses, any celebrities she likes, what kind of 'girl' she is etc (though the 'partner' could be a guy too ya know but anyway)
then they added that he was really iffy about it and needed more help, so we said that we'd take him through it in more detail, tell him what we or other girls of that age tend to like etc
the other one was a customer comes in after christmas all fuming and flaming cos the dress she bought her daughter was ripped and a sales assitant had assured her it'd be perfect, what do we do?
We said we'd listen to her let her get everything off her chest, assure her we'll help, apologise and take her through the company policy, take her to the sales rack and ensure she gets the best quality product if she wants to exchange or just refund.
See this is where the strange guy was all 'but no don't apologise you have to think about the company, they will lose money, you can't just accept whatever she says'
and we were like 'dude, if she has a docket and it hasn't been worn then there's no big deal , just follow the policy, the customer is always right'
but he kept refuting that, god knows why.
the whole time our HR rep sat at the top of the table writing down notes next to people's names based on their answers to each question ( i know this because i peeked).
the HR rep also stressed very heavily that YOU NEED TO BE AVAILALBE ANY TIME DURING THE CHRISTMAS PERIOD
ANY
TIME
BECAUSE THEY WILL CALL YOU
AND THEY WILL MURDER YOU IF YOU ARE NOT AVAILABLE
EVEN IF YOU ARE GETTING MARRIED
but when i was training i was told to try to remember customer names so the customer feels as if you are committed to serving them but i never do it. Hope that helps