General Thoughts: Business Services (2 Viewers)

[Muhtab]

yeah same, all i can remember is induction, as well as ensuring employees are made aware of the procedures in place to deal with emergencies, fires and accidents (and drills are carried out on a regular basis)

 

[xer0]

What about the telephone question? About how to talk on the phone or something? what'd you guys write?

 

[Roxyrulz05]

I wrote about how you need a clear and audible voice, you need to sound courteous and use active listening skills. Then I said how to appropriately answer the phone. How much did you guys write for section II?

 

[xer0]

How much did you guys write for section II?

The lines provided and a bit more underneath the lines. I filled up all of the lines for all the questions though.