actually it is that simple. you want something for free. person on the other end stuggles a bit to come up with it in a timely and efficient fashion. so fucking what? its not like you are paying anything to get hte service in the first place, why should you demand the same level of service and efficiency as someone who pays for it. dont call the people wankers just because they made a mistake, they will ultimately be doing you a favour. thats why im posting here, because some of you seem to lack logic.