truly-in-bliss
my love is like woah!
- Joined
- Jun 3, 2003
- Messages
- 2,995
- Location
- Strathfield, Sydney Gender: Female
- Gender
- Female
- HSC
- 2003
can i moot you babydoll?
nopes lin... babydoll's already engages in a little tete-at-tete mooting with me...Originally posted by truly-in-bliss
can i moot you babydoll?
law has some very practical uses, methinks. one of them is hammering the crap outta companies everytime you wanna stand up for your rights.Dear Editor,
I want to inform consumers of their legal rights of remedy for the purchase of a defective product. As a student of law, recently I was very indignant to hear from the store manager of Prouds the Jewellers that my mother could not claim a refund on her ring, which was sold with a diamond missing, because "it is company policy not to give refunds if we can repair the defective item". I expressed my displeasure about their refund policy, to which she replied, "if you are unhappy then go and complain. Fair Trading is on our side". In the end, she would only give my mother a credit note for the defective purchase.
Upon reading the law and speaking to my tutor, I found out, in fact, that her conduct was illegal. Section 75AZC(k) of the Trade Practices Act 1974 (Cth) states that: "A corporation must not, in trade or commerce... make a false or misleading representation about the existence, exclusion or effect of any condition, warranty, guarantee, right or remedy".
The website of the ACCC, which administers the Act, states: "If the goods you have sold do not fulfil any of these [merchantable quality and fitness for purpose] conditions then the consumer may be entitled to a refund from you on return of the goods... Consumers can choose an alternative remedy to a refund. In these circumstances you may want to offer an exchange, a credit note or to repair the goods."
Clearly the manager at Prouds engaged in false and misleading representation about the existence of consumer protection regulations which give the consumer their choice of remedy: a refund, an exchange or a credit note. This is the consumer's choice, not the choice of the company policy. Companies must change their refund signs and policies to accurately reflect the law and educate their employees on product liability, because there are very grave penalties on the breach of the Act.
Finally, the bullying tactics used to mislead my mother about her consumer rights must not be used again.
Yours faithfully,
Wen.
hehehe hey kimOriginally posted by kimmeh
:mad1: i see that Monika
yay! go fridge!Originally posted by Frigid
law has some very practical uses, methinks. one of them is hammering the crap outta companies everytime you wanna stand up for your rights.
lol ahhh m00ting :'(Originally posted by truly-in-bliss
can i moot you babydoll?
hahaha i havent copped any abuse yet.. w00tOriginally posted by kimmeh
:mad1: i see that Monika
indeedy i did. Thankyou bubz! oh and yes, i did replyOriginally posted by bubz
hehehe hey kim
btw did you get my PM?? and did you reply? coz i can see it blinking but for some reason i can't get into my inbox o__O;;; i'll try again later
i have yet to meet up with youOriginally posted by cro_angel
hahaha i havent copped any abuse yet.. w00t
HAHAHAHAHHAHA i was just talking to him about our "repayments" to the bos admins..........Originally posted by Ragerunner
I gave Mark personal favours in return for HTML enabled
I wonder if i can go another night without sleep....fucking essays.