total number of ways you can choose 2 letters = 20
P(both chosen) = (2/5)(2/4) = 4/20
P(none chosen) = (3/5)(2/4) = 6/20
P(at least 1 chosen) = 1 - (6/20) = 14/20
given at least 1 is chosen, there are now 14 possible outcomes, of which 4 lead to both being chosen. P(both being chosen) = 4/14...