My old CSM used to always stay back an extra hour every afternoon. I guess he liked his job. So he'd do around 45 hours a week? My current CSM however has kids, and can't do this, so she always leaves on the dot when she finishes. But she's not salaried, cause she's just doing relief.
No. Originally when the EDR program was launched, operators were required to ask customers who didn't already have an EDR if they would like one. This was stopped some time ago, basically because customers were getting annoyed at being asked every time they shopped.
Yeah, that's what I thought. I remember we used to ask... for like a day. And I was told we had to ask for EDR BEFORE we started the transaction, because we should be remembering it beforehand? I was like WTF does it matter? So long as we ask for it.
I'm glad they phased that out too.