The Woolworths Thread (18 Viewers)

[BSammy]

It's not always easy. Payroll can be a massive headache, and if front end or the other cash office people do the wrong thing, that makes Monday morning a massive headache also, trying to fix the WBS before the next weeks trading.

Then there's the systems work, I have done the full ISIS training for that, and I want to do no more in that side of the office apart from the putting up of tickets. Had to sort invoices today, horrible, when other people don't do their receiving of orders properly.

Finally there's the opinion that we have the best and easiest job. That's true, but that doesn't mean we have time to do every little thing the store manager or anyone else can't be bothered doing. Just cause we're sitting down, doesn't mean we're not working hard.


Sorry for the rant. It is totally the best department, but that rant has been building up for a few years.

Edit: repeated for emphasis Jolyon. Just cause we're sitting down, doesn't mean we're not working hard.

 

[bensneddon]

You guys have the best/easiest job.

Not true. Invoice is deceivingly hard - especially if there are problems. Same goes for being a CSM (or should I say CSTM now?)

 

[Jolyon]

It's not always easy. Payroll can be a massive headache, and if front end or the other cash office people do the wrong thing, that makes Monday morning a massive headache also, trying to fix the WBS before the next weeks trading.

Then there's the systems work, I have done the full ISIS training for that, and I want to do no more in that side of the office apart from the putting up of tickets. Had to sort invoices today, horrible, when other people don't do their receiving of orders properly.

Finally there's the opinion that we have the best and easiest job. That's true, but that doesn't mean we have time to do every little thing the store manager or anyone else can't be bothered doing. Just cause we're sitting down, doesn't mean we're not working hard.


Sorry for the rant. It is totally the best department, but that rant has been building up for a few years.

Edit: repeated for emphasis Jolyon. Just cause we're sitting down, doesn't mean we're not working hard.

I understand your job is hard, but in all honestly our cash office are actually lazy oaths. They do no work, stuff everything up all the time. Refuse to answer to phones most of the time. Our CSM has actually put a complaint into our Area Office about our office staff because of how incompetent they are

 

[quick90]

I think we may already have a few of the new handsets? they are black and orange, we have about 5 of them. no one really ever uses them, the only time i've seen them used was on one of the super saturdays.

Got an email a few weeks back about the communications update. saying that it would affect our homeshop department during the upgrade, and to discuss with the SM a suitable time frame. Can't remember if it had a date, I'll check the email again tomorrow.

 

[NNS7]

From the perspective of store staff, this means WAN services such as CoreComms, StoreNet etc will load significantly faster. There will also be more phone handsets (see below for list), better RF coverage for RF guns/cordless IP phones.

Thank god! corecomms and storenet can be so slow!
will this also improve HOST? it is very frustrating when its slow.

 

[_be]

Project Evolution sounds amazing!!
btw bensnedden, the Comms Room is the room where all your networking stuff (ie: the rack with your servers, VoIP system, switches/routers, Telstra lines etc.)

I'm curious to know, are the "mobile" extensions going to go to personal mobiles? Or will they be allocated work mobiles? Or does "mobile" refer to a cordless IP phone?

 

[spilla2003]

I'm curious to know, are the "mobile" extensions going to go to personal mobiles? Or will they be allocated work mobiles? Or does "mobile" refer to a cordless IP phone?

It'll be the cordless phones (or similar models) that most stores have now.

 

[lukey0]

hi i work at the deli in woolies at riverton. yesterday i slipped over on a spill that was on the floor i twisted my ankle but apart from that i was ok. They made up an incident report though, i was wondering do they do that for every little injury no matter how insignificant? is it really necessary?

 

[Jolyon]

hi i work at the deli in woolies at riverton. yesterday i slipped over on a spill that was on the floor i twisted my ankle but apart from that i was ok. They made up an incident report though, i was wondering do they do that for every little injury no matter how insignificant? is it really necessary?

They sure do, everything must be documented for a "just incase" purpose something else comes about it they have it there and signed by you

 

[nanakid12]

Who would have thoughts this would happen...

so at work all day, fine and dandy and then comes supervision. I was tough but fair with the operators tonight (for a change), and decided to make sure that everything got done good and early tonight... a change from the way i usually end up, which involves me cramming all the jobs into the last hour (though somehow i manage to get by). Trying better time management i guess.

Anyway, all spot checks are done, and money sucked up to the systems office. Me and the close operator go to lock up the smokes and one of the roller door cases has a broken lock. So we have to take the whole lot of smokes out of that cupboard and stack them in a trolley to take out the back to the systems as well.

When me and the duty manager get out there, low and behold, the SYSTEMS office lock is also broken! Basically, all the money is locked in the chutes, and we can't get to it to move it to the safe. We ended up having to lock the smokes, check seals, keys, etc in the manager's office until someone fixes the lock tomorrow. But damn!! What are the chances of two locks being broken?

-----
Anyway, moving on, I have a question. When you's have all spot checked the registers, do you collect the money and put them in bags, and walk the money out to the safe, or do you send the money up in the capsules? We started sending the money in capsules (after final pickups are done, obviously) a few months ago, and I asked my cousin who works at a different store, and he said they still collect it in the bags. So i'm curious... what do you's do?

And this "project evolution" looks cool! It'll probably take ages before it gets to my store though :/

hi i work at the deli in woolies at riverton. yesterday i slipped over on a spill that was on the floor i twisted my ankle but apart from that i was ok. They made up an incident report though, i was wondering do they do that for every little injury no matter how insignificant? is it really necessary?

Yeah, something like that is sorta serious. Just in case it gets worse I guess...

 

[BSammy]

I understand your job is hard, but in all honestly our cash office are actually lazy oaths. They do no work, stuff everything up all the time. Refuse to answer to phones most of the time. Our CSM has actually put a complaint into our Area Office about our office staff because of how incompetent they are

If they are really that bad, then fair enough. But the majority of the times we get called lazy is unwarranted. I've had my rant. I'm good now.

 

[powlmao]

hi i work at the deli in woolies at riverton. yesterday i slipped over on a spill that was on the floor i twisted my ankle but apart from that i was ok. They made up an incident report though, i was wondering do they do that for every little injury no matter how insignificant? is it really necessary?

Anything will be written up. It's not bad, they just do it to be safe.

 

[britto89]

Who would have thoughts this would happen...

so at work all day, fine and dandy and then comes supervision. I was tough but fair with the operators tonight (for a change), and decided to make sure that everything got done good and early tonight... a change from the way i usually end up, which involves me cramming all the jobs into the last hour (though somehow i manage to get by). Trying better time management i guess.

Anyway, all spot checks are done, and money sucked up to the systems office. Me and the close operator go to lock up the smokes and one of the roller door cases has a broken lock. So we have to take the whole lot of smokes out of that cupboard and stack them in a trolley to take out the back to the systems as well.

When me and the duty manager get out there, low and behold, the SYSTEMS office lock is also broken! Basically, all the money is locked in the chutes, and we can't get to it to move it to the safe. We ended up having to lock the smokes, check seals, keys, etc in the manager's office until someone fixes the lock tomorrow. But damn!! What are the chances of two locks being broken?

-----
Anyway, moving on, I have a question. When you's have all spot checked the registers, do you collect the money and put them in bags, and walk the money out to the safe, or do you send the money up in the capsules? We started sending the money in capsules (after final pickups are done, obviously) a few months ago, and I asked my cousin who works at a different store, and he said they still collect it in the bags. So i'm curious... what do you's do?

And this "project evolution" looks cool! It'll probably take ages before it gets to my store though :/




Yeah, something like that is sorta serious. Just in case it gets worse I guess...

I work at two stores and each store does it differently. At one they bag it all up (including self serve acceptors) and carry it up whereas the other store (which doesn't have self serve) just sends it up in the capsules.

I think it boils down to how reliable your capsule system is and how much you want to depend on it.

In relation to the smokes not being locked i probably wouldn't have worried about it. Two of the rollerdoors are missing in the liquor department where i work and we don't worry about it. The next day you could simply review the CCTV and look for anyone going in the services desk because after the closing staff go home nightfill/bakers/etc. really don't need to be in there.

 

[scatteam_2]

Hey all,

I've just started new at Woolies and been employed for about 3 - 4 weeks. I have to admit Im not enjoying it as much as I thought I would....at my previous work place which was KFC i had a lot of great friends, it was a relaxed workplace where managers and team members could mingle and have fun but still perform their duties correctly. At woolies, I've found all the managers and most of the older employees very uptight about everything, quick to tell you off rather than train you properly and dont socialise well with their work mates except to ask them to do extra shifts or stay back. I know I shouldnt expect to work in the same environment i did at KFC but I thought the staff might be a little bit more welcoming. Maybe its because im new i dont know, but does anyone else experience this in their stores or does this just vary from store to store

 

[powlmao]

Hey all,

I've just started new at Woolies and been employed for about 3 - 4 weeks. I have to admit Im not enjoying it as much as I thought I would....at my previous work place which was KFC i had a lot of great friends, it was a relaxed workplace where managers and team members could mingle and have fun but still perform their duties correctly. At woolies, I've found all the managers and most of the older employees very uptight about everything, quick to tell you off rather than train you properly and dont socialise well with their work mates except to ask them to do extra shifts or stay back. I know I shouldnt expect to work in the same environment i did at KFC but I thought the staff might be a little bit more welcoming. Maybe its because im new i dont know, but does anyone else experience this in their stores or does this just vary from store to store

I use to work at KFC too!! I work for BIG W at the moment after school.

Personally I found everyone really nice.

 

[NNS7]

Hey all,

I've just started new at Woolies and been employed for about 3 - 4 weeks. I have to admit Im not enjoying it as much as I thought I would....at my previous work place which was KFC i had a lot of great friends, it was a relaxed workplace where managers and team members could mingle and have fun but still perform their duties correctly. At woolies, I've found all the managers and most of the older employees very uptight about everything, quick to tell you off rather than train you properly and dont socialise well with their work mates except to ask them to do extra shifts or stay back. I know I shouldnt expect to work in the same environment i did at KFC but I thought the staff might be a little bit more welcoming. Maybe its because im new i dont know, but does anyone else experience this in their stores or does this just vary from store to store

I've never worked in the fast food industry, only in spermarkets but I would imagine that the team dynamic is very different. Every store is different but I'm sure there were probably more younger people at KFC working closer together, more easily able to interact while working. It sounds like you work inventory/replenishment which can be a more isolated role, capping or running cages by yourself or filling an aisle by yourself. I found the experience similar when I started working (many years ago!) but once you work more and get to know everybody things might improve. These days the reason I love my job is because I get work with people that have become my best friends.

 

[powlmao]

I've never worked in the fast food industry, only in spermarkets but I would imagine that the team dynamic is very different. Every store is different but I'm sure there were probably more younger people at KFC working closer together, more easily able to interact while working. It sounds like you work inventory/replenishment which can be a more isolated role, capping or running cages by yourself or filling an aisle by yourself. I found the experience similar when I started working (many years ago!) but once you work more and get to know everybody things might improve. These days the reason I love my job is because I get work with people that have become my best friends.

KFC is really more social as it is dominated by teens.

Woolworths is better.

 

[iMatthew]

At my store, all SCO funds are collected each night (excluding dispenser coins), I can knock this routine down in 7 minutes under 5 machines (that is pretty awesome)
As for the registers, coins are left in the till and notes are sent in capsules to the invoice office.

I have heard nothing of Project Evolution at our store, nor have I seen any portable handsets. I could just not have seen them though.

 

[nanakid12]

In relation to the smokes not being locked i probably wouldn't have worried about it. Two of the rollerdoors are missing in the liquor department where i work and we don't worry about it. The next day you could simply review the CCTV and look for anyone going in the services desk because after the closing staff go home nightfill/bakers/etc. really don't need to be in there.

But I think the principle of the thing is, if someone breaks into the store and pinches those smokes, that $1000+ of smokes that would probably not be recovered (even though they'd be insured, or whatever, but still). And I think its probably the best thing to do to keep them in the office.

 

[iMatthew]

Those cupboards don't do shit anyway, a store near us was broken into WHILST NIGHTFUL WAS STILL IN THE STORE, and had all it's smokes stolen. You could wedge those cupboards open with a ruler if you wanted too..
Oh and those roller doors that cover the smokes are pathetic too, I swear it's all for decoration..