We go through baskets so fast; stolen, broken, fallen into some unknown void. We just got a fresh batch not long ago but they wont last at all before we are down to the bare minimum again.
Wow, we've never had to replace ours. Well, we did get more so I guess u could consider that a replacement, but haven't had that many stolen/broken/etc, thank god. We've been open a few years though and aren't extremely busy.
Same, and annoyingly enough, they ordered a different type of replacement basket, so we have half and half now. They do not fit into each other very well, so you need two basket stands for each type.
Yeha there is being a huge reshuffle of management withing the company
When we got our refurb in March we got 3 new express lanes and all our full lanes and smoke shop got moved around. The morning of the big change to our department registers would crash half way through transactions wouldn't reboot. Operators were using everyone elses numbers so they could still operate. Our Service Manager was not in because she supervised the whole night when the change happened and our 2IC was having a complete breakdown. I was in self serve and just watched as this mayhem unfolded. It was intense and nothing went right. We ended up having the Customer Service Specialist, 3 people from HR, NCR IT guy and some random women in running around fixing everything. Worst day I have ever worked.I did here something about that a few weeks ago. Didn't pay much notice though
Anyway, different question: has anyone had a massive fail with their register? The biggest one for me was one time these people wanted a Dodo Internet Voucher. They paid with their card and all, and you know those seconds after it goes "Approved" and the box closes, and then it finalizes the transaction before printing the receipt? Well, the POS just quit out of the Woolies POS software (Storeline???) and all we saw was the windows taskbar down the bottom. We tried restarting the POS around 5 times, but it just kept booting up, and loaded the transaction, tried to process it again and it would just crash. Eventually, IT was called to fix it. The Dodo voucher was the cause if I remember properly. Weird :S
Anyone else had some major weird things like this happen?
Awww no. Haha I went into local big w today and the line for the layby was freaking massive!!! Customers wove through about 10 shelves. Just for layby... I don't really get it. And then the frontend was hardly even busy!!? Weird
I will be honest. When it is quiet I stand and gossip with the smoke shop operator and sometimes with the CSM. We are a service department of 98 employees. Gossip is a must!
We are a very big Sydney store, I supervise quite a bit and my customer service manager has said all us supervisors could easily run a small rural store after the mayhem we go through daily (if we knew how to do rosters and such). But she is a top bird my CSM, nothing stresses her out.Wow... we are nowhere near that big. We would probably have 20 max on service... and there's still plenty of gossip. Haha!
SCO sounds fun
Apparently we don't have access to their super secret supermarket site.
