I got my Hospitality exam tommorow too, and your right, I cant find any motivation to study for it! I dont like Hospitality much, so maybe thats why, but its so hard to study for! we dont get a text book, and ive got notes scattered all over the house, from different sections of the course!
My teacher gave me a sheet of what we should expect in the exam, but like, i cant find half my notes on that stuff!
this is the list of what is expected:
1. Hazards in the workplace
2. Basic first Aid - be aware of terms and acronyms
3. signs of good listening
4. types of insurnace - what they cover
5. foor poisoning - causes and foods which are vulnerable
6. Meaning of LILO in hospitality
7. Barriers to effect communication
8. Importance of stocktaking - procedure
9. Functions of material safety data sheet
10. what does time management involve
11. be aware of industrial relations in the workforce - terms used
12. know the 4 main sectors of the hospitality industry
13. know relationship between the sectors
14. be aware of the qualities needed by employee to achieve "good service"
15. know all about the OH&S committees
names in each state / responsibilities.
16. Distinguish between customer needs and expectations
17. be aware of different needs of different groups of customers
18. know company procedure for answering phone calls
19. know sources to obtain information about finding telephone numbers
20. factors - concern - hospitality industry in relation to the environment.
21. know factors which contribute to the operating of a successful restaurant business
22. know your - dry heat methods
- moist heat methods
- examples of dishes made by both
- utensils & equipment used, safety issues to be observed with each methods.
- be able to compare and contrast different methods.
HELP! LOL
can anyone help me, or post any notes about the above? please help me