I cannot log in to student connect (2 Viewers)

[~aussiegirl!~]

Hi
Im a new student this year for 2009 and i cannot log in to student connect.

I put in my student ID which came with the letter from ACU and my date of birth and i still cannot get logged on???

Its not great as student centre is unavailable atm cause there closed till feb 13 and i need to enrol in about 10 days!!

 

[emytaylor164]

I need to enrol as well, and i am having this exact problem, i really need to get onto student centre too, i need to find out what happens if i can not go to the information session that is compolsary, cos i am going to be in another state!

 

[~aussiegirl!~]

Yea it would be nice if they had a student centre open!
I have the same problem with the information session cause i have something on that day

 

[emytaylor164]

yeah, one of my good friends is going same degree, i was just going to get him to get all the info for me, I am wondering do they have the same degree at melbourne, i could go to that one

 

[~aussiegirl!~]

maybe check the website.

 

[emytaylor164]

I have checked it and checked it again... lol

which campus are you going to study at?

 

[~aussiegirl!~]

I am possibly studying at strathfield
But could be deferring because of a traineeship which i will find out on wednesday if successful.

 

[emytaylor164]

yeah i am considering deffering too, going to decide that once i speak to my boss to find out can i work it around uni.

Is it only straithfield that is closed?

I am thinking i might call another campus, and ask

 

[emytaylor164]

I tried calling north sydney and they are all shut i think i might have to call them when i am at melbourne.

 

[emytaylor164]

bump anyone else having this problem

 

[GloomyBear]

If your birthday day/month is a one digit number are you putting a 0 in front of it?

 

[emytaylor164]

sure am.. i am in april so i have put 16041991

 

[GloomyBear]

ahh :'[

I dunno, everything is fine with me.

Hopefully it'll work for you guys soon.

 

[emytaylor164]

I am going to call these people tommorrow see if they can help

HelpDesk - ACU National (Australian Catholic University)

They are open on weekends so maybe they can help with my log in issues

 

[J.e.s.s.i.c.a]

Hi guys, when you try to sign in are you using a capital for the S in your number ie. S00012345, otherwise it wont work. The only other thing I can think of is if you have changed your password anywhere in the ACU site it will change for anything you try to log into.

Hope this helps

 

[emytaylor164]

yeah i am putting a capital and in the times i have forgot it has changed it for me

 

[J.e.s.s.i.c.a]

Have you been onto your email account or blackboard at all?

 

[emytaylor164]

no, i was thinking of calling the blackboard help desk people and see if they can help me, i do not know if they will be able to but it is worth a shot

 

[J.e.s.s.i.c.a]

My suggestion would be try to log into blackboard or your email to see if they work because the whole ACU system may not be recognising you for some reason.

 

[emytaylor164]

I have none of it works. i just tried email and black board as well thanks for all your suggestions